Frequently Asked Questions

How can I access my silomail away from home?

The easiest way is to visit http://www.mail2web.com.

Log into the site by entering your e-mail address and password in the provided fields and clicking the "check mail" button.  From here you will be able to access any unread messages*, and have the ability to reply or compose a new message.

*any previously read messages will not appear on this site as they are stored locally on your computer(s).

How do I add a new silomail.com e-mail account?

First you need to contact us with the requested e-mail address(es) and password(s)*.  You will receive a reply from us confirming the account has been created.  Once you have received this confirmation you will need to add your new e-mail account to your e-mail program.  Instructional files can be found here.

*all passwords must be at least 5 characters in length and include either a capitalized letter, number, or symbol.

How can I confirm I'm receiving my package speeds?

To run an online speed test visit http://speedtest.net and test to the "Hamilton, ON" server.  Please make sure to turn off all computers/devices that connect to the Internet except the one you are using to run the test, and close any programs that use the Internet on that computer except for the web browser you are running the test in.  This ensures you are able to test the maximum capacity of your connection without other sources using the bandwidth, netting a false result.

If you are unsure about what results you should be seeing, click here for a list of our Internet packages.  If you have any questions about your results, please contact us and one of our technicians will be happy to assist you!